Customized kits are non-refundable

As our products are custom-made to your specifications and for hygiene purposes, we do not accept returns, exchanges, or refunds.

Damages and issues

Claims for damaged items must be filed within 5 business days of delivery. Please inspect your items immediately upon delivery. Claims must be reported to hello@dlcharm.com, with images of the damaged products. Claims received after 5 business days of delivery will not be processed.

Please keep all damaged packaging materials, including the box and all inside contents. DL Charm will note the issue with the carrier in order to file a damage claim. Damage claims will aid in the refund and replacement of your item by the carrier. Packaging materials must be kept or we will be unable to process a damage claim with the carrier.